Latchel for Slack

Ask about work orders and get things done in Latchel, right from the thread.

Maintenance requests already come up in Slack: a resident calls, an owner asks for a repair, a vendor sends an update. Tag @Latchel to look up work orders, tasks and properties, or to act on them, without switching to another tab.

Add to Slack

For Latchel property management customers. Each person signs in with their own Latchel login.

What Latchel for Slack does

Latchel handles maintenance for property managers: work orders, vendors, resident communication and approvals. This app connects your Slack workspace to your Latchel account, so the conversation about a repair and the work order for it stay in step.

Answers in context

Latchel reads the thread you tag it in, so you don’t have to repeat the address or work order number.

Acts as you

Every lookup and change runs with your own Latchel login and permissions, so Latchel can only see and do what you can.

Nothing changes without you

Latchel shows each change before making it, and only the person who asked can confirm.

How it works in Slack

Mention @Latchel in any channel it’s been added to, message it directly, or use /latchel commands. Here’s what that looks like.

Ask about work orders right in the thread

Tag @Latchel in a thread and ask what you need to know. Latchel reads the thread for context, looks it up in Latchel as you, and answers with the status, vendor, appointment and resident, plus a link to the work order.

A Slack thread where a teammate asks @Latchel for the status of a dryer vent work order, and Latchel replies that it is scheduled, with the property, resident, vendor and open tasks.

Turn a conversation into a work order

When a maintenance request comes up in Slack, say “@Latchel create a work order for this.” Latchel fills in the property, resident and issue from the thread, and adds a note on the work order linking back to the conversation.

Latchel drafts a work order for tree trimming at 41 Linden St from the thread, with Confirm, Edit and Cancel buttons.

See every change before it happens

Before Latchel changes anything, it shows you exactly what it will send. Nothing happens until you click Confirm, and only the person who asked can confirm. You can edit the details or cancel instead.

Latchel shows the exact internal note it will add to a work order, waiting for the requester to confirm.

Asks when it isn’t sure

If more than one property, resident or work order matches, Latchel asks you to pick instead of guessing. Click a choice or just reply in the thread.

Latchel lists three properties that match “Avery” and asks which one the leaking faucet is at.

Approve estimates without leaving Slack

Approve or decline estimates, schedule work, message residents and vendors, add notes and manage tasks. After each change, Latchel replies with what it did and a link to the work order.

Latchel confirms that a $1,240 plumbing estimate was approved and the vendor will schedule the repair.

See what needs you, privately

/latchel agenda lists the approvals, resident conversations and tasks waiting on you, visible only to you. Slash commands like this work on every Latchel plan.

A private Latchel agenda listing approvals, conversations waiting on a reply, and tasks due.

Get started

Setup takes about two minutes. You’ll need a Latchel account, and permission to add apps to your Slack workspace (or an admin to approve the request).

  1. Add to Slack

    Click Add to Slack and approve the permissions. You’ll land on a page with these same next steps.

  2. Link your Latchel account

    In Slack, type /latchel link and sign in to Latchel. The first person to link connects the workspace to your Latchel company; teammates link their own logins the first time they use it.

  3. Invite and ask

    Type /invite @Latchel in your maintenance channel, then tag @Latchel in a thread: “what’s the status of the work order for this?”

Handy commands (answered privately):

  • /latchel help: everything Latchel can do
  • /latchel wo 4821: look up a work order
  • /latchel agenda: approvals, replies and tasks waiting on you
  • /latchel tasks: your open tasks
  • /latchel settings: how Latchel behaves in your workspace
Add to Slack

Plans, privacy and support

Plans

Commands like /latchel wo 4821 and /latchel agenda are free on every Latchel plan.

Plain-language requests (tagging @Latchel and asking in your own words) are included with Autopilot AI. Every other company gets one free plain-language request a week to try it. Ask your Latchel customer success manager about upgrading.

Your data

  • Latchel only reads a conversation when someone tags @Latchel, messages it directly, or replies in a thread where they’re already talking to it. It never reads other channel chatter.
  • Plain-language requests and the thread they’re in are processed by Anthropic’s Claude to understand the request.
  • Your Latchel sign-in is stored encrypted. Unlink anytime with /latchel unlink; removing the app from Slack stops all access.
  • Read more in Latchel’s Privacy Policy.

Support

Questions, problems or ideas? Email success@latchel.com, or type /latchel feature <your idea> in Slack to send a request straight to our product team.